[cisco-voip] Stopping a transfer in CUEAC 8.5

[Jamie Gale]

Jason,

Once you have started a consult transfer, to cancel it you press the - key on the numeric keyboard. This will cancel the consult transfer by hanging up that part of the call and will put the caller back on the phone to the original caller (it will un-hold them automatically).

Another cool feature with blind transfer is call reclaim, in the same situation that they may have done a blind transfer to the incorrect number, as long as the call has not been answered you can press Ctrl and R on the keyboard and it will reclaim that transfer back to the operator.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

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On Feb 7, 2012, at 6:49 PM, Jason Aarons (AM) wrote:

Using CUEAC 8.5, default is Consult Transfer, I answer a call, press F3, lookup name, press enter.
 
Then I realize I selected wrong name and need to stop and select the right person.
 
Do I press Enter (Clear) to stop that call? then F3 to lookup correct name?  Is there another way?  We mostly use keybaord shortcuts (little to no mouse).
 
In other words I hit the first Enter brings up new call to wrong person, how do I quickly hangup get back to first call to try again?
 
Sorry I don’t have an AC station to setup/test at -jason
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