[cisco-voip] CDR question

[Ed Leatherman]

Erick,

I think you could use the custom data variables (don't remember the
exact term for them) to write the number the call was forwarded to
into a pre-designated field in the UCCX database. They can then be
accessed via HRC. This is all assuming you have UCCX anyway. I know
you wanted to avoid making a database for these, but the fields are
already there you just have to write it into the script to store the
info. I haven't messed with these too much, but I can see if I can dig
up the script I was playing with some time ago if you are interested -
i was storing answers to a survey in them.

On Thu, Feb 23, 2012 at 2:01 PM, Erick Wellnitz <ewellnitzvoip at gmail.com> wrote:
> "If the call gets forwarded more than twice, the intermediate forwarding
> parties do not populate in the CDR. "
>
> I guess that answers my question.
>
> Great document, Ryan.  Thanks!
>
> On Thu, Feb 23, 2012 at 12:38 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>>
>> Take a look
>> at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/cdrdef/cdrex.html.
>>  There are some good examples there of different call flows and how they are
>> represented in CDR.
>>
>> -Ryan
>>
>> On Feb 23, 2012, at 12:07 PM, Erick Wellnitz wrote:
>>
>> Okay, I have another one.
>>
>> I have an IVR set up which transfers to certain numbers which are
>> different queues.  Whe nI run a CRD report for my IVR pilot number, the CTI
>> port DN is shown for the destination number.  Is there any way to find the
>> actual number the call was redirected to without having to set up a database
>> and write  the information I want?
>>
>> I don't find this data in the CDR table.  I suppose I could parse each
>> destination but that seems a bit silly.
>>
>>
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>
>
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-- 
Ed Leatherman