[cisco-voip] CDR question

[Erick]

Forgot all about those.  It's been a number of years since I actively did any scripting.  

I'll check this out tomorrow.

On Feb 23, 2012, at 7:00 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:

> Erick,
> 
> I think you could use the custom data variables (don't remember the
> exact term for them) to write the number the call was forwarded to
> into a pre-designated field in the UCCX database. They can then be
> accessed via HRC. This is all assuming you have UCCX anyway. I know
> you wanted to avoid making a database for these, but the fields are
> already there you just have to write it into the script to store the
> info. I haven't messed with these too much, but I can see if I can dig
> up the script I was playing with some time ago if you are interested -
> i was storing answers to a survey in them.
> 
> On Thu, Feb 23, 2012 at 2:01 PM, Erick Wellnitz <ewellnitzvoip at gmail.com> wrote:
>> "If the call gets forwarded more than twice, the intermediate forwarding
>> parties do not populate in the CDR. "
>> 
>> I guess that answers my question.
>> 
>> Great document, Ryan.  Thanks!
>> 
>> On Thu, Feb 23, 2012 at 12:38 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>>> 
>>> Take a look
>>> at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/cdrdef/cdrex.html.
>>>  There are some good examples there of different call flows and how they are
>>> represented in CDR.
>>> 
>>> -Ryan
>>> 
>>> On Feb 23, 2012, at 12:07 PM, Erick Wellnitz wrote:
>>> 
>>> Okay, I have another one.
>>> 
>>> I have an IVR set up which transfers to certain numbers which are
>>> different queues.  Whe nI run a CRD report for my IVR pilot number, the CTI
>>> port DN is shown for the destination number.  Is there any way to find the
>>> actual number the call was redirected to without having to set up a database
>>> and write  the information I want?
>>> 
>>> I don't find this data in the CDR table.  I suppose I could parse each
>>> destination but that seems a bit silly.
>>> 
>>> 
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>>> 
>> 
>> 
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> 
> 
> 
> -- 
> Ed Leatherman