[cisco-voip] CDR question

Erick Wellnitz ewellnitzvoip at gmail.com
Fri Feb 24 09:44:21 EST 2012


It appears to be Call.PeripheralVariableX in the set enterprise info
step.   This should be exactly what they are looking for.

Thanks Ed!

On Thu, Feb 23, 2012 at 7:00 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> Erick,
>
> I think you could use the custom data variables (don't remember the
> exact term for them) to write the number the call was forwarded to
> into a pre-designated field in the UCCX database. They can then be
> accessed via HRC. This is all assuming you have UCCX anyway. I know
> you wanted to avoid making a database for these, but the fields are
> already there you just have to write it into the script to store the
> info. I haven't messed with these too much, but I can see if I can dig
> up the script I was playing with some time ago if you are interested -
> i was storing answers to a survey in them.
>
> On Thu, Feb 23, 2012 at 2:01 PM, Erick Wellnitz <ewellnitzvoip at gmail.com>
> wrote:
> > "If the call gets forwarded more than twice, the intermediate forwarding
> > parties do not populate in the CDR. "
> >
> > I guess that answers my question.
> >
> > Great document, Ryan.  Thanks!
> >
> > On Thu, Feb 23, 2012 at 12:38 PM, Ryan Ratliff <rratliff at cisco.com>
> wrote:
> >>
> >> Take a look
> >> at
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/cdrdef/cdrex.html
> .
> >>  There are some good examples there of different call flows and how
> they are
> >> represented in CDR.
> >>
> >> -Ryan
> >>
> >> On Feb 23, 2012, at 12:07 PM, Erick Wellnitz wrote:
> >>
> >> Okay, I have another one.
> >>
> >> I have an IVR set up which transfers to certain numbers which are
> >> different queues.  Whe nI run a CRD report for my IVR pilot number, the
> CTI
> >> port DN is shown for the destination number.  Is there any way to find
> the
> >> actual number the call was redirected to without having to set up a
> database
> >> and write  the information I want?
> >>
> >> I don't find this data in the CDR table.  I suppose I could parse each
> >> destination but that seems a bit silly.
> >>
> >>
> >> _______________________________________________
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> >>
> >
> >
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> >
>
>
>
> --
> Ed Leatherman
>
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