[cisco-voip] ITL Files on Subscriber

[Stephen Welsh]

Let us know if that fixes it, it's a subtle detail that a secondary TVS service is required in order to re-validate/update ITL file entries, I know I've created many a test device pool with only one entry in the CMGroup, so I'm sure someone will hit this scenario again.

Thanks

Stephen

On 25 Feb 2012, at 22:00, Dennis Heim wrote:

I did have it for testing purposes with only 1 node in the CM Group. That is probably it.

Thanks,

Dennis Heim
Senior Engineer (Unified Communications)
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

425.310.5299 Single Number Reach (WA)
317.569.4255 Single Number Reach (IN)
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: Stephen Welsh [mailto:stephen.welsh at unifiedfx.com]
Sent: Saturday, February 25, 2012 12:51 PM
To: Dennis Heim
Cc: cisco-voip
Subject: Re: [cisco-voip] ITL Files on Subscriber

Hi Dennis,

Each UCM node has it's own call manger.pem and tvs.pem, sounds like there may be a mismatch between the ITL on the phone and the tvs.pem on the bad subscriber.

I suggest you read the following section of Jason Burns excellent SBD document:

Changing Host Names or Domain Names<https://supportforums.cisco.com/docs/DOC-17679#Changing_Host_Names_or_Domain_Names>
https://supportforums.cisco.com/docs/DOC-17679#Changing_Host_Names_or_Domain_Names

I suspect you only have one CMGroup in the device pool when you are testing the bad node, assuming the phone is unable to find an additional TVS service to verify the bad node's cert. If this is the case try adding additional nodes to the CM Group to see if that fixes the issue.

Thanks

Stephen

On 25 Feb 2012, at 20:34, Dennis Heim wrote:


Anyone had issues with different ITL’s on the subscribers from the publisher? If phone are registered to a specific subscriber they get host not found on the corp directory. If I change it to the publisher or other subscriber, then all is well.

Dennis Heim
Senior Engineer (Unified Communications)
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

425.310.5299 Single Number Reach (WA)
317.569.4255 Single Number Reach (IN)
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

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