[cisco-voip] UCCX 7

[John Franklin]

Sean,

Here's a sample script to show you the process.  Make sure to set the retry property on the menu step to 0 or the menu prompt will repeat 3 times before hitting the timeout step.

Depending on your dial plan you will need to add your external access number to the front of the phone  number you are transferring to.

[cid:image001.png at 01CCCB9A.A3EB2300]

John


From: Sean Knight [mailto:sean at pubsvs.com]
Sent: Thursday, January 05, 2012 10:40 AM
To: John Franklin
Subject: RE: UCCX 7

Yes please.

Thank you

From: John Franklin [mailto:john.franklin at voipintegration.com]
Sent: Thursday, January 05, 2012 1:39 PM
To: Sean Knight; cisco-voip at puck.nether.net
Subject: RE: UCCX 7

Sean this is fairly simple, just use a menu step with only option 1 enabled, then configure the timeout duration and place a goto step in the timeout branch of the menu.

If that is not clear enough can create a sample script for you, let me know!

John


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sean Knight
Sent: Thursday, January 05, 2012 10:35 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX 7

I have a script that when a call comes in I want it to listen to a prompt then go to an external number if 1 is pressed, if not I want it to go to queue.  Can anyone help with this problem?
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