[cisco-voip] CUCM 8.6(2a) & 9971 9.2(1): Messages Button Returns "Messages not available"

[Anthony Holloway]

All,

Thank you all who responded with helpful tips and troubleshooting
suggestions.

I forgot to mention that the phone is a SIP phone, but I think it was
implied by the phone model: 9971.

At any rate, the fix is simple, and almost embarrassing.

I took a working phone from another cluster and compared its cnf.xml.sgn
file to my non-working phone's cnf.xml.sgn file and this is what I noticed.

The working phone had this section present:

<phoneService  type="2" category="0">
<name>Voicemail</name>
 <url>Application:Cisco/Voicemail</url>
<vendor></vendor>
 <version></version>
</phoneService>

I immediately recognized the "Application:Cisco/Voicemail" as coming from
the Phone Services section.  Sure enough, our Voice mail phone service was
disabled.  I checked the enable checkbox, then clicked update
subscriptions, and finally bounced the phones, and everything was back to
normal.

In my search for a fix, searching for "Messages not available" in Google
provided no helpful results.  And now it
does.<https://www.google.com/search?q=cisco+%22Messages+not+available%22>
=)

Screenshot of CCM config attached.

Anthony Holloway

On Thu, Jan 19, 2012 at 2:28 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Hi Everyone,
>
> I have a group of 9971 phones which display a message on the screen when
> then messages button is pressed.  The expected behavior is that the phone
> would just dial the VM pilot configured for the given VM profile on the
> line.
>
> I have tried pressing the button from an idle state, and an off hook
> state, and the result is the same.  Dialing the pilot number directly
> works.  Also, if I call the phone, it does roll to VM correctly.  So, it
> would appear that the only function not working is pressing the messages
> button.
>
> A packet capture on the phone shows no traffic leaving the phone when the
> button is pressed.
>
> An upgrade to SIP 9.2(3) does not help either.
>
> I have attached a photo of the screen for your reference.
>
> Has anyone seen this, or have a troubleshooting step to suggest?
>
> Thank you,
>
> Anthony Holloway
>
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