[cisco-voip] CUCM 8.6(2a) & 9971 9.2(1): Messages Button Returns "Messages not available"

[Ryan Ratliff]

Is that from the visual voicemail app perhaps?

-Ryan

On Jan 20, 2012, at 11:05 AM, Erick B. wrote:

I setup my 9971 with an invalid messages URL and didn't get this, it
still went to VM as normal even with a bad messages URL, this is on
8.5.1.


On Thu, Jan 19, 2012 at 11:58 PM, Erick B. <erickbee at gmail.com> wrote:
> I have not seen this, maybe look at the Messages URL setting?  It is
> blank on a 8.5.1 system.
> 
> ITLs good, corp directory work okay?
> 
> On Thu, Jan 19, 2012 at 2:28 PM, Anthony Holloway
> <avholloway+cisco-voip at gmail.com> wrote:
>> Hi Everyone,
>> 
>> I have a group of 9971 phones which display a message on the screen when
>> then messages button is pressed.  The expected behavior is that the phone
>> would just dial the VM pilot configured for the given VM profile on the
>> line.
>> 
>> I have tried pressing the button from an idle state, and an off hook state,
>> and the result is the same.  Dialing the pilot number directly works.  Also,
>> if I call the phone, it does roll to VM correctly.  So, it would appear that
>> the only function not working is pressing the messages button.
>> 
>> A packet capture on the phone shows no traffic leaving the phone when the
>> button is pressed.
>> 
>> An upgrade to SIP 9.2(3) does not help either.
>> 
>> I have attached a photo of the screen for your reference.
>> 
>> Has anyone seen this, or have a troubleshooting step to suggest?
>> 
>> Thank you,
>> 
>> Anthony Holloway
>> 
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>> 

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