[cisco-voip] ado.First_3_CSQ . reserverd.

[irivas at fasis.es]

 hello,

 in Historical Reporting, of UCCX (version 7.1) , see a column of "other 
 CSQ", which coincides with "ado.First_3_CSQ field", and when a call is 
 handled by that queue, the call is not answered and goes to the agent 
 mode "reserved" in some occasions and not others comes the call to the 
 agent desktop, and if the phone. The field "call skills" is black.

  Anyone know it can be properly and how to fix?

  I think that one possibility is that the call is routed to the 
 appropriate queue but the system can not determine the agents with the 
 right skills. Possible error in SQL

 regards