[cisco-voip] How to monitor dropped Calls

Chris Lee chris at variphy.com
Mon Jan 30 10:02:38 EST 2012


Isn't it difficult to determine what's a dropped call vs. someone who 
decides to hang up during the ACD/IVR script or hang up after being in 
queue for a long time?  What's you're technical trigger of a dropped 
call?  Just curious.

Thx,

Chris


On 01/30/2012 08:48 AM, Robert Schuknecht wrote:
>
> Hi List,
>
> Is there a way  to monitor dropped Calls in a CUCM environment? Our 
> customer wants to get informed by RTMT (Perfmon), Networkmanagement 
> (SNMP) Systems or E-Mail when dropped Calls are occurring. Especially 
> for IP-Phone to IP-Phone and IP-Phone to MGCP-Gateway Calls.
>
> Any hint is welcome!
>
> /Robert
>
>
>
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> cisco-voip at puck.nether.net
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