[cisco-voip] How to monitor dropped Calls

[Dennis Heim]

I would think it would be more important to monitor call quality. Latency, jitter, mos scores. There are some monitoring products out of the box that can do this, solarwinds, CUOM/SM. This can also to a degree be accomplished with elbow grease and opensouce solutions(Nagios, cacti, pick your poison)..

Thanks,

Dennis Heim
Senior Engineer (Unified Communications)
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

425.310.5299 Single Number Reach (WA)
317.569.4255 Single Number Reach (IN)
317.569.4201 Fax
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Monday, January 30, 2012 7:07 AM
To: Robert Schuknecht
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] How to monitor dropped Calls

You can monitor CDRs for "abnormal" disconnect codes.  There's nothing out of the box that will do this for you.

-Ryan

On Jan 30, 2012, at 9:48 AM, Robert Schuknecht wrote:


Hi List,

Is there a way  to monitor dropped Calls in a CUCM environment? Our customer wants to get informed by RTMT (Perfmon), Networkmanagement (SNMP) Systems or E-Mail when dropped Calls are occurring. Especially for IP-Phone to IP-Phone and IP-Phone to MGCP-Gateway Calls.

Any hint is welcome!

/Robert
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