[cisco-voip] CUCM 8.6 licenses disappear on reboot

Mon Jul 9 19:29:12 EDT 2012

I currently have a TAC case open related to the same issue (slower to work through as I didn't discover it until I was in the process of putting the system into production).

In my case it was 7.1.3 -> 8.6.2.20000-2 (I believe, downloaded as a installable ISO) -> 8.6.2.21900-5 as a bridge upgrade on a swing server, and then 8.6.2.20000-2 upgraded to 8.6.2.21900-5 during the install (the option to install a patch during the upgrade), and I hit the same issue.

I am glad to know it's a more general issue and not just on my end.

Matthew Ballard
Network Manager
Otis College of Art and Design
mballard at otis.edu

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Buchanan, James
Sent: Friday, July 06, 2012 8:44 PM
To: Jonathan Charles
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

That particular version has a few bugs around SELinux. It also has that nasty bug where you can't upload MOH files, which apparently manifested itself with your license files. You'll definitely want to get to 8.6(2a)SU1.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: Jonathan Charles [mailto:jonvoip at gmail.com]<mailto:[mailto:jonvoip at gmail.com]>
Sent: Friday, July 06, 2012 10:43 PM
To: Buchanan, James
Cc: Ted Nugent; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

8.6.2.20000-2
On Fri, Jul 6, 2012 at 10:31 PM, Buchanan, James <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>> wrote:
Wow. What 8.6 specifically were you upgrading to? The latest?

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729<tel:615-866-5729> | F:615-866-5781<tel:615-866-5781>  www.presidio.com<http://www.presidio.com/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Jonathan Charles
Sent: Friday, July 06, 2012 10:26 PM
To: Ted Nugent
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

TAC fixed it.

The server didn't have write rights to the license directory, they added it and it works fine now...

Weird.

Jonathan
On Fri, Jul 6, 2012 at 9:38 PM, Ted Nugent <tednugent73 at gmail.com<mailto:tednugent73 at gmail.com>> wrote:
only time I've seen that is if i didn't have a good application (upgrade license), it would take the DLU and Nodes without error but would do exactly what you're seeing... In my case I was pulling the licenses off a jump drive to a customer PC and then uploading them, i pulled them directly off my OWA email and they worked? think maybe the CM 8 lic file is corrupt? perhaps have them issue another upgrade license?
On Fri, Jul 6, 2012 at 9:47 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
Pretty cool,

If I restart the license manager, I get this error on the console:

Message from syslogd at CCMPUB at Fri Jul  6 20:42:47 2012 ...
CCMPUB local7 0 : 0: CCMPUB.mnjtech.com<http://CCMPUB.mnjtech.com>: Jul 07 2012 01:42:47.757 UTC :  %UC_CALLMANAGER-0-NoFeatureLicense: %[AppID=Cisco CallManager][ClusterID=MNJILCCM01-Cluster][NodeID=MNJCCMPUB]: No feature license found

and this on the CCM Web page:

Licensing Warnings:
System is operating on insufficient licenses. Please upload additional license files.
Software Version license is missing. Call Manager Service will not start. Please upload SW Feature license file.

And the CCM services on the Pub and Sub are stopped... I can re-upload the license and start the services.

Jonathan

On Fri, Jul 6, 2012 at 8:18 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
I already did, and they already sent me the DLU and Node licenses...

It is the CUCM 8 and the rehosted license that are not showing up after upload (and they do pass validation)...

Jonathan

On Fri, Jul 6, 2012 at 8:14 PM, Gregory Wenzel <gwenzel at conres.com<mailto:gwenzel at conres.com>> wrote:
Send you license files to licensing at cisco.com<mailto:licensing at cisco.com> to rehost on new version. This works only if u have ucss support.

________________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] on behalf of Jonathan Charles [jonvoip at gmail.com<mailto:jonvoip at gmail.com>]
Sent: Friday, July 06, 2012 9:05 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] CUCM 8.6 licenses disappear on reboot

We just upgraded a CUCM 7.1.5 system to 8.6 (using bridge method)...

After you upload the licenses, they do not show in the drop down, but you cannot upload them again (says they already exist...)

When you reboot the pub, it says no licenses are loaded and kills the CallManager service on all nodes.

You can repeat the cycle, re-upload the licenses and start the services... but if you reboot, the licenses disappear again...

Any ideas?

Jonathan
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