[cisco-voip] Outbound dialer settings

[Richard Goodyear]

Hi Candese,

You can then use the Admin scripts to monitor and update the
outbound percent of agents avliable on a per skill group basis.

Also there are some settings relating to this within
the campaign configuration when setting the delivery skill groups.

Thanks

Richard

On 10 July 2012 20:46, Candese Perez <trigena at gmail.com> wrote:

> Does anyone know if there is a way to configure UCCE w/outbound dialer to
> monitor inbound call volume and if it reaches a certain percentage, the
> outbound dialer slows down so that inbound calls will become priority for
> agents?
>
> All agents in this scenario are blended so they can take both inbound and
> outbound calls.
>
> Thanks,
>
> Candese
>
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