[cisco-voip] Odd Unity Connection problem

[Robin Clayton]

I would be checking Call manager first too. Unless there is a reason your sure unity is handling it?

Rob

=========================
Robin Clayton

Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY

Tel: 01228 822075
www: www.rrfa.org.uk


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: 12 July 2012 15:18
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Odd Unity Connection problem

What version of Connection?

Why are you looking at connection actually, sounds like you should be looking at Call manager if you replace the word mailboxes with extensions:
 setup up certain extensions to redirect back to the operator if they don't answer.

As far as I understand, if Voicemail get's the call, it's answered.

Check Call manager for the Forward No Answer Settings.


On Thu, Jul 12, 2012 at 10:06 AM, Mike <mikeeo at msn.com<mailto:mikeeo at msn.com>> wrote:
I have a issue where a previous engineer setup up certain mailboxes to redirect back to the operator if they don't answer.

I can't find the rule or the configuration he/she did. I did a unity connection port monitor and I see the call come in and hit the PHTransfer APP status the Display status says "Answer Phone if Needed"  and State says " PH Transfer.cde"


Anyone know a way of tracing this down better?  I checked the users transfer and greeting settings don't see a problem.

Thanks,
Mike

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