[cisco-voip] Odd Unity Connection problem

[Mike King]

What version of Connection?

Why are you looking at connection actually, sounds like you should be
looking at Call manager if you replace the word mailboxes with extensions:
 setup up certain extensions to redirect back to the operator if they don’t
answer.

As far as I understand, if Voicemail get's the call, it's answered.

Check Call manager for the Forward No Answer Settings.


On Thu, Jul 12, 2012 at 10:06 AM, Mike <mikeeo at msn.com> wrote:

> I have a issue where a previous engineer setup up certain mailboxes to
> redirect back to the operator if they don’t answer.****
>
> ** **
>
> I can’t find the rule or the configuration he/she did. I did a unity
> connection port monitor and I see the call come in and hit the PHTransfer
> APP status the Display status says “Answer Phone if Needed”  and State says
> “ PH Transfer.cde”****
>
> ** **
>
> ** **
>
> Anyone know a way of tracing this down better?  I checked the users
> transfer and greeting settings don’t see a problem.****
>
> ** **
>
> Thanks,****
>
> Mike****
>
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