[cisco-voip] Odd Unity Connection problem

[Rick Gilliam]

Hi Mike!
I also have Unity connection here with two Sites that use ATT-SPC Pc software 5.1.578 ARC E on Six computers.
The operators here have been trained to drag and drop the incoming caller to the dept or person and relaease "Un-Supervised Xfer" and they are having no issue like this one Pal!

Rick Gilliam


From: Mike <mikeeo at msn.com>
To: 'Mike King' <me at mpking.com>; cisco-voip at puck.nether.net 
Sent: Thursday, July 12, 2012 10:41 AM
Subject: Re: [cisco-voip] Odd Unity Connection problem


UC ver 8.0.3
 
Its only from one operator if she transfers the call to the user it hits “RingNoAnswer” then rings 4 times then bounces back to the operator. She is using the legacy attendant console (ver 6.1.4).
 
Wonder if she is doing a supervised transfer.
 
From:cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: Thursday, July 12, 2012 10:18 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Odd Unity Connection problem
 
What version of Connection?
 
Why are you looking at connection actually, sounds like you should be looking at Call manager if you replace the word mailboxes with extensions:
 setup up certain extensions to redirect back to the operator if they don’t answer.
 
As far as I understand, if Voicemail get's the call, it's answered.  
 
Check Call manager for the Forward No Answer Settings.
 
 
On Thu, Jul 12, 2012 at 10:06 AM, Mike <mikeeo at msn.com> wrote:
I have a issue where a previous engineer setup up certain mailboxes to redirect back to the operator if they don’t answer.
 
I can’t find the rule or the configuration he/she did. I did a unity connection port monitor and I see the call come in and hit the PHTransfer APP status the Display status says “Answer Phone if Needed”  and State says “ PH Transfer.cde”
 
 
Anyone know a way of tracing this down better?  I checked the users transfer and greeting settings don’t see a problem.
 
Thanks,
Mike

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