[cisco-voip] Issue Unity Express

[Adrian Van Wyk (ZA)]

When we leave a message it is fine it is only when the user personalises their Voicemail that that does not work

Adrian van Wyk
Senior-IPT Engineer-Converged-Communications
Tel: +27 (11) 575 0700
Fax: +27 (11) 576 0700
Cell: +27 83 327 3921
mailto:adrian.vanwyk at dimensiondata.com

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From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: 13 July 2012 03:49 PM
To: Adrian Van Wyk (ZA)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Issue Unity Express


Can you leave a message and then retrieve a message and hear the message that was left? It could be you have a voice path problem. Check all ACLs/firewalls, they are usually the problem.

Just a thought anyways.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)

________________________________
From: "Adrian Van Wyk (ZA)" <adrian.vanwyk at dimensiondata.com>
To: cisco-voip at puck.nether.net
Sent: Friday, July 13, 2012 7:52:18 AM
Subject: [cisco-voip] Issue Unity Express


Hi All

I am hoping someone can assist
We have a customer with 3 SRST sites with  the following modules installed ISM-SRE-300-K9 on these modules I am running Unity express 8.0.5.

My issue is when the user does the initial setup of their voicemail and go through all the steps it all works EXCEPT for when they record their name it seems to record but when you dial in you get dead air instead of their name when the MSG is played

e.g. “Sorry (Blank instead of name) is not available please leave a message after the tone”

Adrian



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