[cisco-voip] Unity connection Breaking up with telecommuter?

[Chris Ward (chrward)]

The media path is suspect to me. I would start with some traces and make sure we know what devices, if any, are being used as part of the call flow. Is CIPC forcing G729? If so, maybe there is a transcoder being invoked if CUC is only advertising G711, or maybe an MTP that is in a different country or something like that. That's where I would start.

+Chris
Unity Connection TME

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Friday, July 27, 2012 10:19 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity connection Breaking up with telecommuter?

This one has me stumped.

User is Telecommuting, using IP communicator 8.6.1.and cisco anyconnect 3.0.08057. They can call internal desk phones with no breaking up or missing words.

But if they leave a message or record a greeting, there is breaks or missing words.

CM is 7.1.5
UC is 8.5.1ES72.14047-72

Any ideas?  Where do I start troubleshooting this?

TIA

Scott
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