[cisco-voip] CAD login screen, extension box.

[Gurpreet Singh Kukreja]

Roger,

One thing i could add here is; as per the CAD "Cisco Agent Desktop User
Guide", Page 14:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cad80ccxug-cm.pdf

Login Notes (Atleast the document says so):
■Agent Desktop can control only those calls on the extension you enter in
the Login dialog box, even if you are configured with multiple extensions.

Secondly, the Agent Extension is bound to the User ID but not to the CAD
Machine. You can use any Agent ID/Extension to login using any machine.

There could also be some relation to monitoring/recording aspect of it i
assume.


Regards
Gurpreet



On Fri, Jun 8, 2012 at 2:08 PM, Roger Wiklund <roger.wiklund at gmail.com>wrote:

> Thanks Ryan,
>
> Perhaps it's gone in 9.0 =)
>
> /Roger
>
> On Fri, Jun 8, 2012 at 6:01 PM, Ryan LaFountain <rlafount at cisco.com>
> wrote:
> > 80% of the CAD code is shared between UCCX and UCCE. In UCCE, you
> specify an instrument ID when you login, so I assume this is just carryover
> from the UCCE CAD code.
> >
> > That is my best guess, not familiar enough with UCCE to be 100% sure.
> >
> > Thank you,
> >
> > Ryan LaFountain
> > Unified Contact Center
> > Cisco Services
> > Direct: +1 919 392 9898
> > Hours: M - F 9:00am - 5:00pm Eastern Time
> >
> >
> >
> > On Jun 8, 2012, at 11:03 AM, Roger Wiklund wrote:
> >
> >> I dont get it.
> >>
> >> Even if you use EM, you still have to specify an IPCC extension for
> >> the end user, hence the userid is always tied to the same extension.
> >> So userid and password should be enough?
> >>
> >> /Roger
> >>
> >>
> >> On Fri, Jun 8, 2012 at 4:22 PM, Jason Aarons (AM)
> >> <jason.aarons at dimensiondata.com> wrote:
> >>> So for testing I can change the username and extension J Someone sits
> down
> >>> at desk they can login with Extension Mobility and into CAD with their
> >>> username/extension.
> >>>
> >>>
> >>>
> >>> From: cisco-voip-bounces at puck.nether.net
> >>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Roger Wiklund
> >>> Sent: Friday, June 08, 2012 10:09 AM
> >>> To: Cisco VOIP
> >>> Subject: [cisco-voip] CAD login screen, extension box.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Stupid question perhaps, but why is there a box for extension nr when
> >>> you login CAD?
> >>> You can only have one IPCC extension for the end user so even have
> >>> that box there?
> >>>
> >>> Thanks
> >>> /Roger
> >>> _______________________________________________
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> >>> cisco-voip at puck.nether.net
> >>> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>>
> >>>
> >>> itevomcid
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