[cisco-voip] Having Trouble getting CIUS to Register to UCM

[Ryan Ratliff]

TFTP config files are generated dynamically and kept in memory so if you are doing a 'file list tftp' via the CLI they won't show up.

Your requested Load ID is sipciusSP.9-2-2-49, which tells me you have a Cius SP (4G).  The wifi and 4G devices are separate phones in the database and have to be added correctly.  I'm guessing this one is a 4G and you added it as a wifi.

-Ryan

On Mar 6, 2012, at 12:30 PM, Candese Perez wrote:

I believe we did that and have rebooted.  The device is showing the following in UCM.
 
Rejected
IP Address	
Active Load ID	sipcius.9-2-2-49
Inactive Load ID	sipcius.9-2-1TT37-8SEC
Download Status	Failed
Requested Load ID	sipciusSP.9-2-2-49
Download Server	10.100.39.68
Inactive Load Failure Reason	Internal Phone Error

Looking in the tftp directory I am unable to locate the .cnf.xml file for the device. 

 
On Tue, Mar 6, 2012 at 10:42 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
Make sure you also install the latest device pack for 8.5(1) as well.  

-Ryan

On Mar 5, 2012, at 6:32 PM, Frank Arrasmith wrote:

Did you provision the ethernet MAC address into Call manager or the Wireless MAC address? The Cius registers with the ethernet mac address, not with wireless.  It may seem obvious, but it caused me  to tear my hair out for awhile before digging up the info...

On Mon, Mar 5, 2012 at 12:51 PM, Candese Perez <trigena at gmail.com> wrote:
Hello, 
I am attempting to get a CIUS registered with a UCM server 8.5.1. In UCM the phone shows as Active and trusted, however the status is showing registration rejected and the Cius shows that the configuration file is missing. I have successfully uploaded/installed the CIUS 9.2.2. cop.sgn files to the UCM, and restarted the tftp service. 

Any ideas on what could be preventing the Cius from registering?
Thanks!

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