[cisco-voip] Having Trouble getting CIUS to Register to UCM

[Candese Perez]

Ok, I believe I may have further confused things because I originally
installed the 4G cop files to UCM, then I installed the Wifi cop file.

We are not using 4G on this device at this time.

Is there an issue with having both 4G and Wifi installed in UCM?

How do I differentiate between 4G and Wifi when I add the device in UCM?  I
see two options CIUS and CIUS SP SIP.

After uploading the wifi cop files, now the device shows rejected and the
load information shows unknown.

Thanks!

On Tue, Mar 6, 2012 at 11:41 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> TFTP config files are generated dynamically and kept in memory so if you
> are doing a 'file list tftp' via the CLI they won't show up.
>
> Your requested Load ID is sipciusSP.9-2-2-49, which tells me you have a
> Cius SP (4G).  The wifi and 4G devices are separate phones in the database
> and have to be added correctly.  I'm guessing this one is a 4G and you
> added it as a wifi.
>
> -Ryan
>
> On Mar 6, 2012, at 12:30 PM, Candese Perez wrote:
>
> I believe we did that and have rebooted.  The device is showing the
> following in UCM.
>
>  Rejected IP Address  Active Load ID sipcius.9-2-2-49 Inactive Load ID
> sipcius.9-2-1TT37-8SEC Download Status Failed Requested Load ID
> sipciusSP.9-2-2-49 Download Server 10.100.39.68 Inactive Load Failure
> Reason Internal Phone Error
>
> Looking in the tftp directory I am unable to locate the .cnf.xml file for
> the device.
>
>
> On Tue, Mar 6, 2012 at 10:42 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> Make sure you also install the latest device pack for 8.5(1) as well.
>>
>> -Ryan
>>
>> On Mar 5, 2012, at 6:32 PM, Frank Arrasmith wrote:
>>
>> Did you provision the ethernet MAC address into Call manager or the
>> Wireless MAC address? The Cius registers with the ethernet mac address, not
>> with wireless.  It may seem obvious, but it caused me  to tear my hair out
>> for awhile before digging up the info...
>>
>> On Mon, Mar 5, 2012 at 12:51 PM, Candese Perez <trigena at gmail.com> wrote:
>>
>>> Hello,
>>> I am attempting to get a CIUS registered with a UCM server 8.5.1. In UCM
>>> the phone shows as Active and trusted, however the status is showing
>>> registration rejected and the Cius shows that the configuration file is
>>> missing. I have successfully uploaded/installed the CIUS 9.2.2. cop.sgn
>>> files to the UCM, and restarted the tftp service.
>>>
>>> Any ideas on what could be preventing the Cius from registering?
>>>
>>> Thanks!
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
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>>
>
>
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