[cisco-voip] Having Trouble getting CIUS to Register to UCM

[Ryan Ratliff]

It doesn't matter if you are using 4G or not.  If your device is a CiusSP (ie 4G capable) then it needs to be added in CUCM as a Cius SP or it will not register.  Think of it like trying to add a 7960 as a 7965.  They are separate device types, and have to be in the CUCM database as the correct type or the registration will fail.

> How do I differentiate between 4G and Wifi when I add the device in UCM?  I see two options CIUS and CIUS SP SIP.

Cius = wifi
Cius SP = 4G  (SP = service provider)

-Ryan

On Mar 7, 2012, at 10:24 AM, Candese Perez wrote:

Ok, I believe I may have further confused things because I originally installed the 4G cop files to UCM, then I installed the Wifi cop file.
 
We are not using 4G on this device at this time.
 
Is there an issue with having both 4G and Wifi installed in UCM?
 
How do I differentiate between 4G and Wifi when I add the device in UCM?  I see two options CIUS and CIUS SP SIP.
 
After uploading the wifi cop files, now the device shows rejected and the load information shows unknown.
 
Thanks!

On Tue, Mar 6, 2012 at 11:41 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
TFTP config files are generated dynamically and kept in memory so if you are doing a 'file list tftp' via the CLI they won't show up.

Your requested Load ID is sipciusSP.9-2-2-49, which tells me you have a Cius SP (4G).  The wifi and 4G devices are separate phones in the database and have to be added correctly.  I'm guessing this one is a 4G and you added it as a wifi.

-Ryan

On Mar 6, 2012, at 12:30 PM, Candese Perez wrote:

I believe we did that and have rebooted.  The device is showing the following in UCM.
 
Rejected
IP Address	
Active Load ID	sipcius.9-2-2-49
Inactive Load ID	sipcius.9-2-1TT37-8SEC
Download Status	Failed
Requested Load ID	sipciusSP.9-2-2-49
Download Server	10.100.39.68
Inactive Load Failure Reason	Internal Phone Error

Looking in the tftp directory I am unable to locate the .cnf.xml file for the device. 

 
On Tue, Mar 6, 2012 at 10:42 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
Make sure you also install the latest device pack for 8.5(1) as well.  

-Ryan

On Mar 5, 2012, at 6:32 PM, Frank Arrasmith wrote:

Did you provision the ethernet MAC address into Call manager or the Wireless MAC address? The Cius registers with the ethernet mac address, not with wireless.  It may seem obvious, but it caused me  to tear my hair out for awhile before digging up the info...

On Mon, Mar 5, 2012 at 12:51 PM, Candese Perez <trigena at gmail.com> wrote:
Hello, 
I am attempting to get a CIUS registered with a UCM server 8.5.1. In UCM the phone shows as Active and trusted, however the status is showing registration rejected and the Cius shows that the configuration file is missing. I have successfully uploaded/installed the CIUS 9.2.2. cop.sgn files to the UCM, and restarted the tftp service. 

Any ideas on what could be preventing the Cius from registering?
Thanks!

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