[cisco-voip] Having Trouble getting CIUS to Register to UCM

[Candese Perez]

Thank you for the information. I had to do a factory reset and was able to
get the CIUS registered...yay!!!

Now to get AnyConnect working.

On Wed, Mar 7, 2012 at 9:38 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> It doesn't matter if you are using 4G or not.  If your device is a CiusSP
> (ie 4G capable) then it needs to be added in CUCM as a Cius SP or it will
> not register.  Think of it like trying to add a 7960 as a 7965.  They are
> separate device types, and have to be in the CUCM database as the correct
> type or the registration will fail.
>
> How do I differentiate between 4G and Wifi when I add the device in UCM?
> I see two options CIUS and CIUS SP SIP.
>
>
> Cius = wifi
> Cius SP = 4G  (SP = service provider)
>
> -Ryan
>
> On Mar 7, 2012, at 10:24 AM, Candese Perez wrote:
>
> Ok, I believe I may have further confused things because I originally
> installed the 4G cop files to UCM, then I installed the Wifi cop file.
>
> We are not using 4G on this device at this time.
>
> Is there an issue with having both 4G and Wifi installed in UCM?
>
> How do I differentiate between 4G and Wifi when I add the device in UCM?
> I see two options CIUS and CIUS SP SIP.
>
> After uploading the wifi cop files, now the device shows rejected and the
> load information shows unknown.
>
> Thanks!
>
> On Tue, Mar 6, 2012 at 11:41 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> TFTP config files are generated dynamically and kept in memory so if you
>> are doing a 'file list tftp' via the CLI they won't show up.
>>
>> Your requested Load ID is sipciusSP.9-2-2-49, which tells me you have a
>> Cius SP (4G).  The wifi and 4G devices are separate phones in the database
>> and have to be added correctly.  I'm guessing this one is a 4G and you
>> added it as a wifi.
>>
>> -Ryan
>>
>> On Mar 6, 2012, at 12:30 PM, Candese Perez wrote:
>>
>> I believe we did that and have rebooted.  The device is showing the
>> following in UCM.
>>
>>  Rejected IP Address  Active Load ID sipcius.9-2-2-49 Inactive Load ID
>> sipcius.9-2-1TT37-8SEC Download Status Failed Requested Load ID
>> sipciusSP.9-2-2-49 Download Server 10.100.39.68 Inactive Load Failure
>> Reason Internal Phone Error
>>
>> Looking in the tftp directory I am unable to locate the .cnf.xml file for
>> the device.
>>
>>
>> On Tue, Mar 6, 2012 at 10:42 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>>
>>> Make sure you also install the latest device pack for 8.5(1) as well.
>>>
>>> -Ryan
>>>
>>> On Mar 5, 2012, at 6:32 PM, Frank Arrasmith wrote:
>>>
>>> Did you provision the ethernet MAC address into Call manager or the
>>> Wireless MAC address? The Cius registers with the ethernet mac address, not
>>> with wireless.  It may seem obvious, but it caused me  to tear my hair out
>>> for awhile before digging up the info...
>>>
>>> On Mon, Mar 5, 2012 at 12:51 PM, Candese Perez <trigena at gmail.com>wrote:
>>>
>>>> Hello,
>>>> I am attempting to get a CIUS registered with a UCM server 8.5.1. In
>>>> UCM the phone shows as Active and trusted, however the status is showing
>>>> registration rejected and the Cius shows that the configuration file is
>>>> missing. I have successfully uploaded/installed the CIUS 9.2.2. cop.sgn
>>>> files to the UCM, and restarted the tftp service.
>>>>
>>>> Any ideas on what could be preventing the Cius from registering?
>>>>
>>>> Thanks!
>>>>
>>>> _______________________________________________
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>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>> _______________________________________________
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>>>
>>>
>>
>>
>
>
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