[cisco-voip] Extension Mobility with UCCX?

[Gurpreet Singh Kukreja]

Also, here're a couple of docs you can keep handy:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml

Support forum:
https://supportforums.cisco.com/thread/269247


Regards
Gurpreet

On Mon, Mar 19, 2012 at 9:48 AM, Gurpreet Singh Kukreja <
tycoononway1987 at gmail.com> wrote:

> Hi Tim,
>
> A couple of musts you should perform to fix the issue;
>
> 1) Restart the CTI Manager service on the CM server beginning with CM Pub
> and the subsequent Subs. Only restart this Service on the servers which you
> have assigned as "Cisco Unified CM Telephony Provider Configuration" under
> System >> "Cisco Unified CM Configuration" from the UCCX AppAdmin.
>
> 2) Disassociate and re associate the IP Phones you're having an issue with
> from the RMCM App User on the CM and then re associate the phones.
>
> As a health check, make sure the NIC Binding order on the CCX server is in
> the correct. if not, then correct it followed by a restart of the server.
>
>
> Regards
> Gurpreet
>
> On Mon, Mar 19, 2012 at 9:22 AM, Tim <bcchimp at gmail.com> wrote:
>
>> Hi All,****
>>
>> ** **
>>
>> We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to use
>> Extension Mobility for the Agents.  Everything seems to be working except
>> when the agent tries to go into "Ready" mode.  The error message states:*
>> ***
>>
>> ** **
>>
>> "Resource's Device is Off."****
>>
>> ** **
>>
>> "The agent extension is out of service.  Ready state change and call
>> control operations cannot be performed."****
>>
>> ** **
>>
>> I know UCCX ties the device to CUCM via associating a device to an
>> application user.  Device Profiles cannot be added in as an associated
>> device.  Will Extension Mobility even work with UCCX?  ****
>>
>> ** **
>>
>> Thanks,****
>>
>> Tim****
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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