[cisco-voip] Extension Mobility with UCCX?

[Gurpreet Singh Kukreja]

Ah. Great.

Thanks for writing the e-mail Tim.


Regards
Gurpreet

On Tue, Mar 20, 2012 at 8:06 AM, Tim <bcchimp at gmail.com> wrote:

> It actually was a config problem on my end.  The docs you sent across
> helped me confirm my configuration.****
>
> ** **
>
> Thanks again,****
>
> Tim****
>
> ** **
>
> *From:* Gurpreet Singh Kukreja [mailto:tycoononway1987 at gmail.com]
> *Sent:* Monday, March 19, 2012 1:56 PM
>
> *To:* Tim
> *Cc:* cisco-voip VOIP
> *Subject:* Re: [cisco-voip] Extension Mobility with UCCX?****
>
> ** **
>
> Thanks for the update Tim. May i ask what resolved it?
>
>
> Regards
> Gurpreet****
>
> On Mon, Mar 19, 2012 at 1:41 PM, Tim <bcchimp at gmail.com> wrote:****
>
> Thanks for the help Gurpreet, I have this working correctly now.****
>
>  ****
>
> Thanks,****
>
> Tim****
>
>  ****
>
> *From:* Gurpreet Singh Kukreja [mailto:tycoononway1987 at gmail.com]
> *Sent:* Monday, March 19, 2012 10:00 AM****
>
>
> *To:* Tim
> *Cc:* cisco-voip VOIP****
>
> *Subject:* Re: [cisco-voip] Extension Mobility with UCCX?****
>
>  ****
>
> Also, here're a couple of docs you can keep handy:
>
>
> http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml
>
> http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml
>
> Support forum:
> https://supportforums.cisco.com/thread/269247
>
>
> Regards
> Gurpreet****
>
> On Mon, Mar 19, 2012 at 9:48 AM, Gurpreet Singh Kukreja <
> tycoononway1987 at gmail.com> wrote:****
>
> Hi Tim,
>
> A couple of musts you should perform to fix the issue;
>
> 1) Restart the CTI Manager service on the CM server beginning with CM Pub
> and the subsequent Subs. Only restart this Service on the servers which you
> have assigned as "Cisco Unified CM Telephony Provider Configuration" under
> System >> "Cisco Unified CM Configuration" from the UCCX AppAdmin.
>
> 2) Disassociate and re associate the IP Phones you're having an issue with
> from the RMCM App User on the CM and then re associate the phones.
>
> As a health check, make sure the NIC Binding order on the CCX server is in
> the correct. if not, then correct it followed by a restart of the server.
>
>
> Regards
> Gurpreet****
>
> On Mon, Mar 19, 2012 at 9:22 AM, Tim <bcchimp at gmail.com> wrote:****
>
> Hi All,****
>
>  ****
>
> We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to use
> Extension Mobility for the Agents.  Everything seems to be working except
> when the agent tries to go into "Ready" mode.  The error message states:**
> **
>
>  ****
>
> "Resource's Device is Off."****
>
>  ****
>
> "The agent extension is out of service.  Ready state change and call
> control operations cannot be performed."****
>
>  ****
>
> I know UCCX ties the device to CUCM via associating a device to an
> application user.  Device Profiles cannot be added in as an associated
> device.  Will Extension Mobility even work with UCCX?  ****
>
>  ****
>
> Thanks,****
>
> Tim****
>
>  ****
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
>  ****
>
>  ****
>
> ** **
>
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