[cisco-voip] Extension Mobility with UCCX?
Ted Nugent
tednugent73 at gmail.com
Tue Mar 20 18:49:51 EDT 2012
Yep it works great just make sure the the users does not have duplicate
agent extension on another device, registered or otherwise.
On Mar 19, 2012 9:22 AM, "Tim" <bcchimp at gmail.com> wrote:
> Hi All,****
>
> ** **
>
> We're running UCCX 7.01SR5 and CUCM 7.15. There's been a request to use
> Extension Mobility for the Agents. Everything seems to be working except
> when the agent tries to go into "Ready" mode. The error message states:**
> **
>
> ** **
>
> "Resource's Device is Off."****
>
> ** **
>
> "The agent extension is out of service. Ready state change and call
> control operations cannot be performed."****
>
> ** **
>
> I know UCCX ties the device to CUCM via associating a device to an
> application user. Device Profiles cannot be added in as an associated
> device. Will Extension Mobility even work with UCCX? ****
>
> ** **
>
> Thanks,****
>
> Tim****
>
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