[cisco-voip] UCCX Wallboard

[Ryan LaFountain]

Hi Anthony, 

Good catch, I did not. I think this goes to your point, even I think of wallboards using uccxhruser instead of wallboard user :) 

What would you want to see in the real time tables that is not there now? 

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time



On May 9, 2012, at 11:18 AM, Anthony Holloway wrote:

> Ryan,
> 
> Did you mean to say:
> 
> "... even though the wallboard user has access to these tables."
> 
> I'm pretty sure everyone is now using the hrcuser account to access all of the tables.
> 
> Also, thanks for the clarification on the problems with accessing the rest of the DB (non Rt tables) for use as a wallboard.
> 
> Perhaps we can get Cisco to expand the data contained within the two Rt tables, or to include more Rt tables for wallboard use?  Let's bring the solution "above-the-table".  Pun intended.
> 
> -Anthony
> 
> On Wed, May 9, 2012 at 9:48 AM, Ryan LaFountain <rlafount at cisco.com> wrote:
> Hi Rab,
> 
> One thing to keep in mind that the system is only designed to be queried on the RtICDSummary and RtCSQsSummary periodically by a wallboard. So, the 'real-time' statistics are written from the Engine's memory to these two tables every X seconds (depending on configuration), but the rest of the tables aren't designed to be queried in a real-time fashion even though the wallboard user has access to these tables.  Running periodic complex queries across tables other than RtICDSummary and RtCSQsSummary can affect performance of the box.
> 
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85dbschema.pdf
> 
> Thank you,
> 
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
> 
> 
> 
> On May 8, 2012, at 5:22 PM, Jason Aarons (AM) wrote:
> 
> > I like Symon, they have a server that works with their wallboards, gives multiple data points integration. News with CSQ data, etc.
> >
> > http://www.symon.com/wallboards.shtml
> >
> > From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
> > Sent: Tuesday, May 08, 2012 5:34 PM
> > To: cisco-voip at puck.nether.net
> > Subject: [cisco-voip] UCCX Wallboard
> >
> >
> >
> > Although I keep telling my boss that I don't have contact centre experience they carry on throwing the work my way.
> >
> > My latest task is to gather requirements for a custom wallboard to integrate with UCCX 8.5.
> >
> > Does anyone have experience in this area and can provide me a few tips for gathering requirements and also any potential recommended products that I can investigate?
> >
> > As I understand it the may be a free wallboard product out there. Is this correct, is there anything I can download and have a play with?
> >
> > Thanks .
> >
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> > itevomcid
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> 
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>