[cisco-voip] UCCX Wallboard

[Anthony Holloway]

Agent state is nice.  Basically, everything in Real Time Monitoring.  Even
down to how you can select a CSQ name, and get a list of Agents which serve
that CSQ.  That's not an easy task to script.  I know.  I've tried.

-Anthony

On Wed, May 9, 2012 at 4:38 PM, Ryan LaFountain <rlafount at cisco.com> wrote:

> Hi Anthony,
>
> Good catch, I did not. I think this goes to your point, even I think of
> wallboards using uccxhruser instead of wallboard user :)
>
> What would you want to see in the real time tables that is not there now?
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>
>
> On May 9, 2012, at 11:18 AM, Anthony Holloway wrote:
>
> > Ryan,
> >
> > Did you mean to say:
> >
> > "... even though the wallboard user has access to these tables."
> >
> > I'm pretty sure everyone is now using the hrcuser account to access all
> of the tables.
> >
> > Also, thanks for the clarification on the problems with accessing the
> rest of the DB (non Rt tables) for use as a wallboard.
> >
> > Perhaps we can get Cisco to expand the data contained within the two Rt
> tables, or to include more Rt tables for wallboard use?  Let's bring the
> solution "above-the-table".  Pun intended.
> >
> > -Anthony
> >
> > On Wed, May 9, 2012 at 9:48 AM, Ryan LaFountain <rlafount at cisco.com>
> wrote:
> > Hi Rab,
> >
> > One thing to keep in mind that the system is only designed to be queried
> on the RtICDSummary and RtCSQsSummary periodically by a wallboard. So, the
> 'real-time' statistics are written from the Engine's memory to these two
> tables every X seconds (depending on configuration), but the rest of the
> tables aren't designed to be queried in a real-time fashion even though the
> wallboard user has access to these tables.  Running periodic complex
> queries across tables other than RtICDSummary and RtCSQsSummary can affect
> performance of the box.
> >
> >
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85dbschema.pdf
> >
> > Thank you,
> >
> > Ryan LaFountain
> > Unified Contact Center
> > Cisco Services
> > Direct: +1 919 392 9898
> > Hours: M - F 9:00am - 5:00pm Eastern Time
> >
> >
> >
> > On May 8, 2012, at 5:22 PM, Jason Aarons (AM) wrote:
> >
> > > I like Symon, they have a server that works with their wallboards,
> gives multiple data points integration. News with CSQ data, etc.
> > >
> > > http://www.symon.com/wallboards.shtml
> > >
> > > From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
> > > Sent: Tuesday, May 08, 2012 5:34 PM
> > > To: cisco-voip at puck.nether.net
> > > Subject: [cisco-voip] UCCX Wallboard
> > >
> > >
> > >
> > > Although I keep telling my boss that I don't have contact centre
> experience they carry on throwing the work my way.
> > >
> > > My latest task is to gather requirements for a custom wallboard to
> integrate with UCCX 8.5.
> > >
> > > Does anyone have experience in this area and can provide me a few tips
> for gathering requirements and also any potential recommended products that
> I can investigate?
> > >
> > > As I understand it the may be a free wallboard product out there. Is
> this correct, is there anything I can download and have a play with?
> > >
> > > Thanks .
> > >
> > >
> > >
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> > >
> > >
> > > itevomcid
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> >
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>
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