[cisco-voip] UCCX Wallboard

[Anthony Holloway]

Ryan,

Did you mean to say:

"... even though the wallboard user has access to these tables."

I'm pretty sure everyone is now using the hrcuser account to access all of
the tables.

Also, thanks for the clarification on the problems with accessing the rest
of the DB (non Rt tables) for use as a wallboard.

Perhaps we can get Cisco to expand the data contained within the two Rt
tables, or to include more Rt tables for wallboard use?  Let's bring the
solution "above-the-table".  Pun intended.

-Anthony

On Wed, May 9, 2012 at 9:48 AM, Ryan LaFountain <rlafount at cisco.com> wrote:

> Hi Rab,
>
> One thing to keep in mind that the system is only designed to be queried
> on the RtICDSummary and RtCSQsSummary periodically by a wallboard. So, the
> 'real-time' statistics are written from the Engine's memory to these two
> tables every X seconds (depending on configuration), but the rest of the
> tables aren't designed to be queried in a real-time fashion even though the
> wallboard user has access to these tables.  Running periodic complex
> queries across tables other than RtICDSummary and RtCSQsSummary can affect
> performance of the box.
>
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85dbschema.pdf
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>
>
> On May 8, 2012, at 5:22 PM, Jason Aarons (AM) wrote:
>
> > I like Symon, they have a server that works with their wallboards, gives
> multiple data points integration. News with CSQ data, etc.
> >
> > http://www.symon.com/wallboards.shtml
> >
> > From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
> > Sent: Tuesday, May 08, 2012 5:34 PM
> > To: cisco-voip at puck.nether.net
> > Subject: [cisco-voip] UCCX Wallboard
> >
> >
> >
> > Although I keep telling my boss that I don't have contact centre
> experience they carry on throwing the work my way.
> >
> > My latest task is to gather requirements for a custom wallboard to
> integrate with UCCX 8.5.
> >
> > Does anyone have experience in this area and can provide me a few tips
> for gathering requirements and also any potential recommended products that
> I can investigate?
> >
> > As I understand it the may be a free wallboard product out there. Is
> this correct, is there anything I can download and have a play with?
> >
> > Thanks .
> >
> >
> >
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> >
> >
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