[cisco-voip] CUC 8.6 Single Inbox

[Heim, Dennis]

Did you make sure to disable connection throttling? Just a stab in the dark on this one.

Dennis Heim
Sr. UC Engineer
World Wide Technology
Office: 314.212.1814
Email: dennis.heim at wwt.com<mailto:dennis.heim at wwt.com>
www.wwt.com<http://www.wwt.com/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Martin
Sent: Monday, May 14, 2012 12:01 PM
To: Cisco VoIPoE List
Subject: [cisco-voip] CUC 8.6 Single Inbox

Has anyone ran into a problem with Exchange 2010 SP2 and CUC Single Inbox where a couple users will not sync but everyone else will?  When you test the single inbox connection for one of the users it fails with:

--

HTTP status=[200] Diagnostic=[Failed extract folder ID '' from response] Verb=[POST] url=[https://172.16.60.9/EWS/Exchange.ASMX] request=[<?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types"> <soap:Header> <t:RequestServerVersion Version="Exchange2007_SP1"/> <t:ExchangeImpersonation> <t:ConnectingSID> <t:PrimarySmtpAddress>XXXXX at XXYY.com</t:PrimarySmtpAddress<mailto:XXXXX at XXYY.com%3C/t:PrimarySmtpAddress>> </t:ConnectingSID> </t:ExchangeImpersonation> </soap:Header> <soap:Body> <GetFolder xmlns="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types"> <FolderShape> <t:BaseShape>Default</t:BaseShape> </FolderShape> <FolderIds> <t:DistinguishedFolderId Id="deleteditems"> <t:Mailbox> <t:EmailAddress>stroiani at GraniteProp.com</t:EmailAddress<mailto:stroiani at GraniteProp.com%3c/t:EmailAddress>> </t:Mailbox> </t:DistinguishedFolderId> </FolderIds> </GetFolder> </soap:Body> </soap:Envelope> ] response=[<?xml version="1.0" encoding="utf-8"?><s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Header><h:ServerVersionInfo MajorVersion="14" MinorVersion="2" MajorBuildNumber="283" MinorBuildNumber="3" Version="Exchange2010_SP2" xmlns:h="http://schemas.microsoft.com/exchange/services/2006/types" xmlns="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"/></s:Header><s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><m:GetFolderResponse xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types"><m:ResponseMessages><m:GetFolderResponseMessage ResponseClass="Error"><m:MessageText>Connection did not succeed. Try again later.</m:MessageText>
<m:ResponseCode>ErrorConnectionFailed</m:ResponseCode><m:DescriptiveLinkKey>0</m:DescriptiveLinkKey><m:Folders/></m:GetFolderResponseMessage></m:ResponseMessages></m:GetFolderResponse></s:Body></s:Envelope>]


---

Everyone else works.  If I point that Unity user to a different mailbox it works correctly.  To me this looks like an issue with Exchange on that mailbox but the client isnt convinced.  All users are on the same CAS and same Datastore.  They only change made in the last couple weeks was the upgrade from Exchange 2010 SP1 to SP2.  I did have them add the throttling policy into Exchange for the unity service account.

Any thoughts?

Thanks,
Chris
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120514/72f0ee53/attachment.html>