[cisco-voip] Error adding in a CTI Route Point in UCCX

[Collopy, Alan]

Hello,

        I'm in the UCCX Administration trying to add in a new "Cisco Unified CM Telephony Trigger".  Before doing so, I went into Call Manager and created a new extension, and added it to the CTI Route Point.
        When I try to add it in UCCX, it comes back and says "Failed to create the CTI Route Point and corresponding Line in Cisco Unified CM.
        Any thoughts?  Are there any additional configurations I need to do on the Call Manager?  This particular Trigger is being set up on the Call Control Group:  JTAPI Group.


Thank you,
Alan M. Collopy
Network Administrator
Cambridge Trust Company
10 Fawcett St. 6th Floor
Cambridge, MA 02138
Office: 617.503.5234




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