[cisco-voip] CUCM 8.6 Tomcat OOM with "com.rsa.sslj.x.cu" suspect under high AXL Load.

[Ryan LaFountain]

Hi, 

In the past, we had strict compatibility requirements as you have mentioned, but it became too hard to maintain and it was quite confusing. We (and the field) could never tell if a version was truly incompatible or was just missing from the matrix. We have adopted a more open approach with the general rule as follows:

All the ES of a CUCM Release shall be considered as Presumed Qualified with UCCX if the corresponding SU version of  the CUCM release is qualified/Presumed qualified with UCCX, unless specifically documented otherwise.

All the SU of a CUCM Release shall be considered as Presumed Qualified with UCCX if the corresponding Major/Minor versions of  the CUCM release is qualified/Presumed qualified with UCCX according to the Compatibility Matrix.

HTH. 

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time



On May 31, 2012, at 8:23 AM, Jason Aarons (AM) wrote:

> I wish TAC would publish that info in the UCCX Compatibility Matrix. CCBU has had a hard stance that if the exact version is not listed it’s not compatible.  Now they are changing things around.  This would be 3rd customer in last 4 months that TAC has said to apply a CallManager SU version that is not exactly listed on the UCCX compatibility matrix.
>  
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
> .
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Russell Chaseling
> Sent: Thursday, May 31, 2012 7:29 AM
> To: Nick; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CUCM 8.6 Tomcat OOM with "com.rsa.sslj.x.cu" suspect under high AXL Load.
>  
>  
> 
> Nick,
>  
> We are about to apply the same – had confirmation from TAC that any SUs or ESs in the 8.6.2 version are compatible with anything that is documented as compatible with 8.6.2a (aka 8.6.2.20000-2)
>  
> HTH
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick
> Sent: 31 May 2012 09:26
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] CUCM 8.6 Tomcat OOM with "com.rsa.sslj.x.cu" suspect under high AXL Load.
>  
> Hi All
>  
> As per the subject line, I have hit the following Tomcat bug on 8.6.2a CSCty36110 -http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCty36110, I see that this has been resolved in the ES 8.6(2.22028.1) which I have seen some from some thread that people have installed, however this customer has UCCX, does anyone know of the ES 8.6(2.22028.1) has been tested and is compatible with UCCX 8.5.1.
>  
> Regards
>  
> Nick
> 
> 
> itevomcid
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