[cisco-voip] upgrading UCCX 5.0 to 9.0

[Buchanan, James]

You can do this a couple of ways. One way would be to upgrade UCCX to 7.0, run the migration tool to 8.5, then upgrade the 8.5 to 9.0. You could install 5.0 on another box, restore the data, upgrade to 7.0, then get the data from there. If you do that, you will lose some data before cutover but not as much as not getting any data at all.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Abebe Amare
Sent: Friday, November 09, 2012 11:25 AM
To: cisco voip
Subject: [cisco-voip] upgrading UCCX 5.0 to 9.0

Hi, we are planning to upgrade UCCX 5.0(2) to version 9.0 running on UCS servers. The system integrator send us email regarding the upgrade process and I am looking for some information regarding the following two points:

1. We will do a fresh installation for the Unified Contact Center Express version 9, no data will be migrated from the old UCCX server to the new UCCX server. You can still see the old UCCX data (reporting) from the old server only (Windows based)
2. We will do a fresh installation for the Quality Manager version 9, no data will be migrated from the old QM server to the new QM server. You can still hear the old calls if you open the web interface of the old QM server only.

what other ways exist to upgrade to version 9 without losing data?

best regards,

Abebe Amare
Senior Network Admin
VivaCell

James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>



[Be Secure In The Knowledge]<http://www.presidio.com>


Follow us:

[Follow Presidio on Twitter]<http://www.twitter.com/presidio>

This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20121109/0883d59f/attachment.html>