[cisco-voip] Experience installing CUEAC 9.0.1.20

[Berry, Matthew]

I just wanted to complete the circle on this issue.

After dealing with TAC for four days and getting nowhere, Jamie Gale from Arc Solutions got in contact with me through this cisco-voip list. Within 24 hours, the Arc developers were on a Webex with me offering their assistance.

It turns out that CUxAC 9.0.1.20 has an issue with the way the installer encrypts the AXL password before placing it into the ATTCFG SQL database on the CUxAC server. If you use a password with an X, Y, or Z Arc's encryption mechanism will produce a string with invalid characters that SQL cannot receive into the database. This causes the install to hang (and fail) at the Database Wizard step.

Jamie Gale informed me that they will resolve this in the next CUxAC release 2-3 months from now.

So to summarize:

*         Avoid X, Y, Z in your passwords

*         Don't put too much trust in Cisco's ability to escalate to Arc (no surprise here, I will send follow-up to Cisco)

*         Arc's developers are very helpful once you have access to them


Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721
World Wide Technology, Inc. | Cell +1.612.219.0040

PS Engineering:  Creating Impact, Ignition & Scalability



From: Dana Tong [mailto:Dana_Tong at bridgepoint.com.au]
Sent: Tuesday, April 23, 2013 5:13 PM
To: Berry, Matthew; cisco-voip at puck.nether.net
Subject: RE: Experience installing CUEAC 9.0.1.20

Matthew,

This was on Windows Server 2008.  We had to install the compression module for ISS and to check "Enable static content compress" to fix the issue with the web page showing all little red x's instead of pictures.

Cheers
Dana


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Dana Tong
Sent: Wednesday, 24 April 2013 8:09 AM
To: Berry, Matthew; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Experience installing CUEAC 9.0.1.20

Hi Matthew,

I think I saw this same issue. Were you seeing all little red x's on the web pages where the pictures should be?

The fix was to go into IIS configuration or the Windows installation and to enable compression or something. Let me look at the server and get back to you.

Can you please confirm that the issue you see are the red x's?


Cheers
Dana


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Berry, Matthew
Sent: Wednesday, 24 April 2013 3:09 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Experience installing CUEAC 9.0.1.20

Hey gang,

I'm curious if anyone has recently done a CUEAC 9.0.1.20 installation and found issues during installation.

The MSI file I'm running comes from the cisco-ac.arcsolutions.com site:
Cisco Unified Attendant Console Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013

During the installation, I hit the Database Wizard step and the system locks up. The installation never finishes.

Observed:

*         Same experience whether server is on domain or off domain

*         Installation ran with local admin account and domain admin account (as if that would make a difference)

*         The CUEAC installer configures IIS (as far as I can tell)

*         The CUEAC installer places all the files under Program Files (as far as I can tell)

*         The SQL Express database is populated

After waiting up to 6 hours for the Database Wizard to finish (which it does not), I quit the processes and receive a "Congratulations! CUEAC is installed! Please reboot!" After the reboot, when I attempt to go to the web page I get an ASP error.

I've been through three Cisco TAC engineers so far in this case. I'm planning to escalate, but so far their assistance has been worthless.

Any ideas?

Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721
World Wide Technology, Inc. | Cell +1.612.219.0040

PS Engineering:  Creating Impact, Ignition & Scalability

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