[cisco-voip] Experience installing CUEAC 9.0.1.20

[Adam Frankel]

Looks like CSCug54875 was filed for this issue as well.

Adam

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*From:* Berry, Matthew <Matthew.Berry at wwt.com>
*Sent:* Fri, Apr 26, 2013 1:15:23 AM
*To:* Dana Tong <Dana_Tong at bridgepoint.com.au>, 
cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
*CC:*
*Subject:* Re: [cisco-voip] Experience installing CUEAC 9.0.1.20

> I just wanted to complete the circle on this issue.
>
> After dealing with TAC for four days and getting nowhere, Jamie Gale 
> from Arc Solutions got in contact with me through this cisco-voip 
> list. Within 24 hours, the Arc developers were on a Webex with me 
> offering their assistance.
>
> It turns out that CUxAC 9.0.1.20 has an issue with the way the 
> installer encrypts the AXL password before placing it into the ATTCFG 
> SQL database on the CUxAC server. *If you use a password with an X, Y, 
> or Z* Arc's encryption mechanism will produce a string with invalid 
> characters that SQL cannot receive into the database. This causes the 
> install to hang (and fail) at the Database Wizard step.
>
> Jamie Gale informed me that they will resolve this in the next CUxAC 
> release 2-3 months from now.
>
> So to summarize:
>
> ·Avoid X, Y, Z in your passwords
>
> ·Don't put too much trust in Cisco's ability to escalate to Arc (no 
> surprise here, I will send follow-up to Cisco)
>
> ·Arc's developers are very helpful once you have access to them
>
> **
>
> **
>
> *Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721*
>
> World Wide Technology, Inc. | Cell +1.612.219.0040
>
> */PS Engineering: /*/Creating Impact, Ignition & Scalability/
>
> **
>
> *From:*Dana Tong [mailto:Dana_Tong at bridgepoint.com.au]
> *Sent:* Tuesday, April 23, 2013 5:13 PM
> *To:* Berry, Matthew; cisco-voip at puck.nether.net
> *Subject:* RE: Experience installing CUEAC 9.0.1.20
>
> Matthew,
>
> This was on Windows Server 2008.  We had to install the compression 
> module for ISS and to check "Enable static content compress" to fix 
> the issue with the web page showing all little red x's instead of 
> pictures.
>
> Cheers
>
> Dana
>
> *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] 
> <mailto:[mailto:cisco-voip-bounces at puck.nether.net]> *On Behalf Of 
> *Dana Tong
> *Sent:* Wednesday, 24 April 2013 8:09 AM
> *To:* Berry, Matthew; cisco-voip at puck.nether.net 
> <mailto:cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Experience installing CUEAC 9.0.1.20
>
> Hi Matthew,
>
> I think I saw this same issue. Were you seeing all little red x's on 
> the web pages where the pictures should be?
>
> The fix was to go into IIS configuration or the Windows installation 
> and to enable compression or something. Let me look at the server and 
> get back to you.
>
> Can you please confirm that the issue you see are the red x's?
>
> Cheers
>
> Dana
>
> *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On 
> Behalf Of *Berry, Matthew
> *Sent:* Wednesday, 24 April 2013 3:09 AM
> *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] Experience installing CUEAC 9.0.1.20
>
> Hey gang,
>
> I'm curious if anyone has recently done a CUEAC 9.0.1.20 installation 
> and found issues during installation.
>
> The MSI file I'm running comes from the cisco-ac.arcsolutions.com site:
>
> Cisco Unified Attendant Console Enterprise Edition V9.0.1.20 - Release 
> Date 28 Jan 2013
>
> During the installation, I hit the Database Wizard step and the system 
> locks up. The installation never finishes.
>
> Observed:
>
> ·Same experience whether server is on domain or off domain
>
> ·Installation ran with local admin account and domain admin account 
> (as if that would make a difference)
>
> ·The CUEAC installer configures IIS (as far as I can tell)
>
> ·The CUEAC installer places all the files under Program Files (as far 
> as I can tell)
>
> ·The SQL Express database is populated
>
> After waiting up to 6 hours for the Database Wizard to finish (which 
> it does not), I quit the processes and receive a "Congratulations! 
> CUEAC is installed! Please reboot!" After the reboot, when I attempt 
> to go to the web page I get an ASP error.
>
> I've been through three Cisco TAC engineers so far in this case. I'm 
> planning to escalate, but so far their assistance has been worthless.
>
> Any ideas?
>
> **
>
> *Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721*
>
> World Wide Technology, Inc. | Cell +1.612.219.0040
>
> */PS Engineering: /*/Creating Impact, Ignition & Scalability/
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

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