[cisco-voip] CUEAC - BLF Status Query

[Jamie Gale -X (jamgale - Arc Solutions at Cisco)]

Hi Boon,

At the moment in the product in order for BLF to work the number in the CUAC directory must match exactly to the DN in the CUCM.

There are a few options available:


  1.  Change the number in AD to match that of the users DN
  2.  Add the actual DN to another field in AD, map that through to a spare field in CUCM and then change the field mapping for the telephone number in CUAC from Telephone Number in CUCM to the newly populated field
  3.  Look at using Premium Edition of the console which will allow a sync directory with the AD, then have the DN populated in the AD against any field

We will be looking to add functionality to deal with this in future but I could not say when this would be at the moment.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
jamgale at cisco.com<mailto:jamgale at cisco.com>
D +1 919 392 4671
M +1 919 699 4910

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On Apr 26, 2013, at 5:19 AM, Boon <ciscovoipuser at gmail.com<mailto:ciscovoipuser at gmail.com>>
 wrote:

We have a customer with CUCM 8.6 & CUEAC 8.6.

CUCM is LDAP integrated and AD user's telephone numbers are in the format 0207XXXXXX.

Their extensions are in CUCM are in the format 440207XXXXXX (dont ask!!)..

We're unable to retrieve BLF status from CUCM in the CUEAC client unless we modify the AD telephoneNumber attribute to be in the 440207XXXXXX format.

Is there a way of manipulating the directory in CUEAC so that it can display BLF correctly without having to change the AD telephoneNumber format?

Thanks
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