[cisco-voip] CUEAC - BLF Status Query

[Boon]

ok thanks Jamie, that's a perfect answer! :)


On Fri, Apr 26, 2013 at 2:42 PM, Jamie Gale -X (jamgale - Arc Solutions at
Cisco) <jamgale at cisco.com> wrote:

>  Hi Boon,
>
>  At the moment in the product in order for BLF to work the number in the
> CUAC directory must match exactly to the DN in the CUCM.
>
>  There are a few options available:
>
>
>    1. Change the number in AD to match that of the users DN
>    2. Add the actual DN to another field in AD, map that through to a
>    spare field in CUCM and then change the field mapping for the telephone
>    number in CUAC from Telephone Number in CUCM to the newly populated field
>    3. Look at using Premium Edition of the console which will allow a
>    sync directory with the AD, then have the DN populated in the AD against
>    any field
>
>
>  We will be looking to add functionality to deal with this in future but
> I could not say when this would be at the moment.
>
> Kind Regards
>
> Jamie Gale
> Technical Marketing Engineer, Cisco Unified Attendant Consoles
> Arc Solutions, onsite at Cisco
> jamgale at cisco.com
> D +1 919 392 4671
> M +1 919 699 4910
>
> *Find our new Cisco Unified Attendant Console End User training videos at
> **
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>
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>
>  On Apr 26, 2013, at 5:19 AM, Boon <ciscovoipuser at gmail.com>
>  wrote:
>
> We have a customer with CUCM 8.6 & CUEAC 8.6.
>
>  CUCM is LDAP integrated and AD user's telephone numbers are in the
> format 0207XXXXXX.
>
>  Their extensions are in CUCM are in the format 440207XXXXXX (dont
> ask!!)..
>
>  We're unable to retrieve BLF status from CUCM in the CUEAC client unless
> we modify the AD telephoneNumber attribute to be in the 440207XXXXXX
> format.
>
>  Is there a way of manipulating the directory in CUEAC so that it can
> display BLF correctly without having to change the AD telephoneNumber
> format?
>
>  Thanks
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