[cisco-voip] Using DTMF # as input for Company Directory w/ CVP and ICM

[Dustin S Fowler]

Ryan,

Maybe this can help. It talks about changing the termchar to an empty value or Z to be able to use # (pound) in an application. 

http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/1561451

Dustin S Fowler
dustin.s.fowler at gmail.com
954-562-0209



On Aug 1, 2013, at 1:30 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> Generally, when I add the string for numeric values, I use:  Call.user.microapp.caller_input ==1, but I put the Pound in quotes and ICM took the config, but the call failed when I Called and hit #.  Idk what the issues is. :\
> 
> 
> 
> 
> 
> Sincerely,
> 
> Ryan Burtch
> 
> 
> On Wed, Jul 31, 2013 at 3:25 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:
> I'm no UCCE person, but would it require the value to be enclosed in quotes?
> 
> Example: Call.user.microapp.caller_input == "#"
> 
> How does it look when you want to check equality for a numeric value?
> 
> Example:  Call.user.microapp.caller_input == 1  OR Call.user.microapp.caller_input == "1"
> 
> 
> On Tue, Jul 30, 2013 at 10:39 AM, Ryan Burtch <rburtch3 at gmail.com> wrote:
> All:
> 
> I'm trying to use DTMF # as an input in a CVP Menu to direct callers to a company directory.  I have already changed the VXML termchar value to A, in CVP Studio, but when I try to add Call.user.microapp.caller_input==#  to my if statement in ICM, it gives me an error (see below).
> 
> Does anyone know the proper config in ICM to get it to access the CED of # when returning from CVP?
> 
> 
> 
> Sincerely,
> 
> Ryan Burtch
> 
> <image.png>
> 
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