[cisco-voip] Using DTMF # as input for Company Directory w/ CVP and ICM

[Jean Carlos Coelho]

You tried to escape the #? With ==\# or =='\#'?


From: Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>>
Date: Thu, 1 Aug 2013 14:40:00 -0400
To: Dustin S Fowler <dustin.s.fowler at gmail.com<mailto:dustin.s.fowler at gmail.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Using DTMF # as input for Company Directory w/ CVP and ICM

Dustin:

I have already set the termchar to blank and Z, but that didn't work either.  When I put ICM in monitor mode, it shows that I am pressing 0 instead of #. See below. Anyone else have any ideas?

[Inline image 1]
[Inline image 2]




Sincerely,

Ryan Burtch


On Thu, Aug 1, 2013 at 2:17 PM, Dustin S Fowler <dustin.s.fowler at gmail.com<mailto:dustin.s.fowler at gmail.com>> wrote:
Ryan,

Maybe this can help. It talks about changing the termchar to an empty value or Z to be able to use # (pound) in an application.

http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/1561451

Dustin S Fowler
dustin.s.fowler at gmail.com<mailto:dustin.s.fowler at gmail.com>
954-562-0209<tel:954-562-0209>



On Aug 1, 2013, at 1:30 PM, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:

Generally, when I add the string for numeric values, I use:  Call.user.microapp.caller_input ==1, but I put the Pound in quotes and ICM took the config, but the call failed when I Called and hit #.  Idk what the issues is. :\





Sincerely,

Ryan Burtch


On Wed, Jul 31, 2013 at 3:25 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
I'm no UCCE person, but would it require the value to be enclosed in quotes?

Example: Call.user.microapp.caller_input == "#"

How does it look when you want to check equality for a numeric value?

Example:  Call.user.microapp.caller_input == 1  OR Call.user.microapp.caller_input == "1"


On Tue, Jul 30, 2013 at 10:39 AM, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:
All:

I'm trying to use DTMF # as an input in a CVP Menu to direct callers to a company directory.  I have already changed the VXML termchar value to A, in CVP Studio, but when I try to add Call.user.microapp.caller_input==#  to my if statement in ICM, it gives me an error (see below).

Does anyone know the proper config in ICM to get it to access the CED of # when returning from CVP?



Sincerely,

Ryan Burtch

<image.png>

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip



_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip


_______________________________________________ cisco-voip mailing list cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130801/5a07f58f/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 41133 bytes
Desc: image.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130801/5a07f58f/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 35255 bytes
Desc: image.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130801/5a07f58f/attachment-0001.png>