[cisco-voip] Cisco UCCX Desktop Agent Application - Disappears

[Angel Roberto Castaneda]

Not sure if it's the same in UCCX 7.x, but I seem to recall there is a tool
you need to run server side, prior to installing the agent desktop client.
It's under Plugins> Desktop Agents > and it was called something like
"Desktop Client Configuration Tool".

*Angel Roberto Castaneda*


On Mon, Aug 12, 2013 at 5:23 AM, Collopy, Alan <
Alan.Collopy at cambridgetrust.com> wrote:

>  Hello,
>
>         Strange issue occurring, wanted to know if anyone has seen this,
> or may have a resolution.  We recently upgrades from UCCX 7.01 to 7.02, in
> order to prepare for an upgrade to 9.1.
>         When launching the Cisco Desktop Agent, it prompted for a new
> version, and installed.  When the agent logs in, she puts her user id,
> password and IPCC extension.  It goes to execute, and then disappears.
> Never launches.
>         This is an existing agent that has been working flawlessly for a
> year.  If I uninstall the desktop agent, clean out all registry entries,
> and I even deleted her Windows profile, re-installed the Desktop Agent
> Application, it does the same thing, disappears.  This is happening on 2
> out of 10 agents.
>
> Any thoughts?
>
> Thank you, Alan
>
>
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