[cisco-voip] Cisco Call Center Agent Disappears

[Abhiram Kramadhati (akramadh)]

Hi Alan,

Apart from what Anthony mentioned, I would also check and disable any anti-virus installed and running on the PC. You might also want to look at the security logs to check if there is an entry there for the timestamp, that might give some information.

Just to confirm that the agent actually logs off and is not running in the background, what is the state of that agent you see from the real time reports?

Regards,
Abhiram Kramadhati
CCIE Voice # 40065

From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>
Date: Wednesday, 4 December 2013 1:10 AM
To: "Collopy, Alan" <Alan.Collopy at cambridgetrust.com<mailto:Alan.Collopy at cambridgetrust.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Cisco Call Center Agent Disappears

Just a shot in the dark here, because you didn't mention it, but what if the normal user has switched their window preference to stealth?

If this is the case, then after the login, you can check the task manager for the running process or look in the system tray for the icon.

Details on window preferences are in the CAD End User Guide, Page 30: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cad90ccxug.pdf



On Tue, Dec 3, 2013 at 12:58 PM, Collopy, Alan <Alan.Collopy at cambridgetrust.com<mailto:Alan.Collopy at cambridgetrust.com>> wrote:
Hello,

        I have a strange issue happening.  I install the Cisco Desktop Agent, version 9.0, onto a user's PC (Windows XP).  When the user logs in, the agent application completely disappears.
        The user is a local admin to the machine.   If I right-click on the agent icon, and "run as administrator", enter in the local admin account, the Agent application opens and works okay.

Any thoughts?

Thank you,  Alan


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