[cisco-voip] UCCX agent unready

[Kevin Damisch]

Run some historical reports and see what the not ready reason is.  Also, check the MIVR logs.  I've seen something similar when there were other lines on the agent phone that were shared with other phones.  So, if someone at the other end of the building (with a shared line somewhere on the agent's phone) would make a call, it would put the agent in Not Ready.  We ended up moving the shared lines to lines 5 and 6 to fix it on the 7960s since UCCX monitors lines 1 to 4.  Not sure if this applies to your environment.

Kevin

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Tuesday, February 05, 2013 12:37 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX agent unready

since we have upgraded to 8.5.1.11003-32 we have had issues with one of our Queues (were we have work time set after the call) where  the agent will go unready.

TAC told us we had to removed the Call forward to VM from the agents.  we have done that but still get the agents going unready.

my tac case has been open for weeks now they want me to replace the phones?

Anyone else see this issue?

TIA

Scott

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