[cisco-voip] UCCX agent unready

[Jason Aarons (AM)]

The UCCX release notes have been very specific about what was supported/unsupported.  I would re-read them and verify all is set, then want some debugs explaining why the phone needs replacement ☺

Also you are on the latest SU for UCCX? I recall SU1-2 had lots of problems.  Things like CAD copy/paste didn’t even work. But SU3 was pretty stable.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Tuesday, February 05, 2013 3:04 PM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX agent unready


Not that particular issue, but I did find after upgrading to 8.5 that any agent lines that do not appear on buttons 1-4 are no longer a supported configuration and all sorts of wacky can happen with they are.. usually the agent cant log in. Also is much stricter at forcing you to only have 1 call appearance of the agent number. We never had multiple appearances of them on purpose but there were a few cases where a second appearance existed by accident that still worked in 7 but quit in 8.5. Might be some things to check on.

On Tue, Feb 5, 2013 at 1:37 PM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
since we have upgraded to 8.5.1.11003-32 we have had issues with one of our Queues (were we have work time set after the call) where  the agent will go unready.

TAC told us we had to removed the Call forward to VM from the agents.  we have done that but still get the agents going unready.

my tac case has been open for weeks now they want me to replace the phones?

Anyone else see this issue?

TIA

Scott

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Ed Leatherman


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