[cisco-voip] Call Recording on CUCM

[Erick B]

Yes, you'll need zoom or another 3rd party recording application.  

On recent cucm versions, you enable built in bridge on newer model phones then assign a recording profile to the DN on the phone you want to record. The recording has the IP address of recording server (sip trunk) the phone will send the audio to.

You can do it the old way with span ports to on switches, depends on recording application you are using and where the phones are if span works easily or not. 

Sent from my iPhone

On Jan 2, 2013, at 7:47 PM, Robert Hass <robhass at gmail.com> wrote:

> Hi
> My boss asked if we can enable call recording on our CUCM 8.6 (just CUCM without Contact Center).
> We considering two options of call recording
> a) record all voice calls
> b) record voice calls on demand - user can turn on/off recording via xml application of softkey on the phone
> 
> My question : Are above scenarios of call recording are possible on CUCM ? What else I need - probably server for call-recording with big amount of storange and some additional software (Zoom ? Cisco ?)
> 
> thanks for help
> 
> Rob
> 
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