[cisco-voip] Call Recording on CUCM

[Orr, Jeff B.]

I am only doing selected DNs in a call center, and a group that has regulatory requirements for calls to be recorded. Zoom’s on-demand feature allows the user to select a call to be “recorded” either during the call, or up to 30 minutes after it is completed. This is done by an XML service on the call-recording server accessed by a subscribed service on those users’ phones.

With the “pre-record” feature, all calls on line are recorded, but discarded after a time period unless the user requests the call to be saved.

Jeff

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On Jan 3, 2013, at 8:27 AM, "Robert Hass" <robhass at gmail.com<mailto:robhass at gmail.com>> wrote:

Thanks for info
Are you recording allcalls or only selected DNs ?
Is it possible to on/off recording by user using some XML application or soft key on user's phone ?

Rob

On Thursday, January 3, 2013, Orr, Jeff B. wrote:
Hi Rob,

I just went through this for our environment. Call manager will provide the backend requirements to do recordings. However, you will need a 3rd party software to actually record and store the calls.

We evaluated several options and went with Zoom. It is a nice, Linux based recording software. It fully supports spanless recordings and can function as record all the time or on-demand recording. It does this by actually recording every call, and then allowing a user to press a service button to record a call that occurred earlier.

Jeff


____________________________________
Jeff Orr
Technical Services - Network Engineer
Park National Corporation (AMEX: PRK)

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From: cisco-voip-bounces at puck.nether.net<javascript:_e({},%20'cvml',%20'cisco-voip-bounces at puck.nether.net');> [mailto:cisco-voip-bounces at puck.nether.net<javascript:_e({},%20'cvml',%20'cisco-voip-bounces at puck.nether.net');>] On Behalf Of Robert Hass
Sent: Wednesday, January 02, 2013 8:47 PM
To: cisco-voip
Subject: [cisco-voip] Call Recording on CUCM

Hi
My boss asked if we can enable call recording on our CUCM 8.6 (just CUCM without Contact Center).
We considering two options of call recording
a) record all voice calls
b) record voice calls on demand - user can turn on/off recording via xml application of softkey on the phone

My question : Are above scenarios of call recording are possible on CUCM ? What else I need - probably server for call-recording with big amount of storange and some additional software (Zoom ? Cisco ?)

thanks for help

Rob

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