[cisco-voip] Mobility Issue

[Dane Newman]

Ryan (sorry I forgot to reply to all)

Thanks for the Reply
Oddly enough we are.
This probably has something to do with MOH in general?

Internally when I user puts another user on hold everything works. No MOH
plays and they can hold and unhold the call just fine.
I tested calling from an external number. Once I put the external caller on
hold the MOH played but I was unable to resume the call. When I hit resume
on the deskphone the MOH still played to the external caller and there was
no sound on the deskphone.

On Mon, Jan 14, 2013 at 5:25 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Do you get similar behavior if you just hold and resume the call outside
> SNR features?
>
> -Ryan
>
> On Jan 14, 2013, at 4:18 PM, Dane Newman <dane.newman at gmail.com> wrote:
>
> Using keyboard-interactive authentication.
>
> Password:
>
>
> Cisco3825#
>
> Cisco3825#sh ver
>
> Cisco IOS Software, 3800 Software (C3825-ADVENTERPRISEK9_IVS_LI-M),
> Version 15.1
> (4)M5, RELEASE SOFTWARE (fc1)
>
> Technical Support: http://www.cisco.com/techsupport
> Copyright (c) 1986-2012 by Cisco Systems, Inc.
>
> Compiled Tue 04-Sep-12 17:25 by prod_rel_team
>
>
> ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1)
>
>
> Cisco3825 uptime is 1 week, 1 day, 1 hour, 38 minutes
>
> System returned to ROM by power-on
>
> System image file is "flash:c3825-adventerprisek9_ivs_li-mz.151-4.M5.bin"
>
> Last reload type: Normal Reload
>
>
>
> This product contains cryptographic features and is subject to United
>
> States and local country laws governing import, export, transfer and
>
> use. Delivery of Cisco cryptographic products does not imply
>
> third-party authority to import, export, distribute or use encryption.
>
> Importers, exporters, distributors and users are responsible for
>
> compliance with U.S. and local country laws. By using this product you
>
> agree to comply with applicable laws and regulations. If you are unable
>
> to comply with U.S. and local laws, return this product immediately.
>
>
> A summary of U.S. laws governing Cisco cryptographic products may be found
> at:
> http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
>
> If you require further assistance please contact us by sending email to
>
> export at cisco.com.
>
>
> Cisco 3825 (revision 1.2) with 1011712K/36864K bytes of memory.
>
> Processor board ID FTX1237A1T0
>
> 2 Gigabit Ethernet interfaces
>
> 2 Channelized T1/PRI ports
>
> 1 Virtual Private Network (VPN) Module
>
> DRAM configuration is 64 bits wide with parity enabled.
>
> 479K bytes of NVRAM.
>
> 500472K bytes of ATA System CompactFlash (Read/Write)
>
>
>
> License Info:
>
>
> License UDI:
>
>
> -------------------------------------------------
>
> Device#   PID                   SN
>
> Sent from my mobile device
>
> On Jan 14, 2013, at 4:11 PM, Kenneth Hayes <kennethwhayes at gmail.com>
> wrote:
>
> What version of code are you running on the CUBE?
>
> Sent from my iPhone
>
> On Jan 14, 2013, at 3:43 PM, Dane Newman <dane.newman at gmail.com> wrote:
>
> Hello
>
> I have an issue when users are connected to a call and  hit the mobility
> soft key button on 9971 phones when a call is active, the phone system
> rings on the mobile number configured in the system.  When they pick up the
> the mobile number it just plays what sounds like hold music on both ends of
> the call (I believe this music is coming from cucm but I haven't heard it
> before) instead of providing 2 way voice.
>
> In another senario with what I believe is the same issue. If a user picks
> up on there cell phone first (using single number reach) opposed to the
> deskphone the call is connected with 2 way voice and no issues exist.  If
> the user then hangs up his cell phone with the intent to take the call on
> his deskphone the calling party starts hearing the hold music.  Once the
> user picks up the call on his deskphone he hears nothing but the calling
> party is still hearing the hold music.  It is not working as intended where
> 2 way voice happens once the user hangs up his mobile phone and picks up on
> his deskphone 2 way voice should happen.
>
> My topology is as follows..
>
>
> PSDN --> SIP TRUNK FROM ITSP --> 3825 CUBE --->CUCM -->DESKPHOHE
>
> Calls are sent back out the SIP trunk to the ITSP when using mobile
> connect/snr.
>
> Does anyone have any ideas how I can make 2 way voice happen instead of
> the hold music when the calls are picked up?
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