[cisco-voip] IPPA doesn't get custom layout data while ringing after upgrade to ccx 8.5

[Ed Leatherman]

Anyone run into a problem with IP Phone agent after upgrading to UCCX 8.5?

We just upgraded from 7.0 to 8.5.

We had one of our call centers configured to display the custom layout data
so the agent could see which CSQ the call came from. Worked fine in v7.

Now the data is still getting to the phone after the call begins but the
agent has to push cdata  a softkey to see it. So I believe the layout is
configured correctly and in the script correctly, it just no longer pops
when the phone is ringing.

It seems like it could be a permissions issue where UCCX can't pop the data
to the phone anymore. I checked that telecaster was still associated to the
phones, and also looked in desktop admin to see if the telecaster user was
still specified. I explicitly set the password for that account to be sure
but haven't yet restarted the CAD services (will do that tonight after they
close).

Curious if anyone else had run into this problem before.

-- 
Ed Leatherman
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