[cisco-voip] CUEAC conference limitation

[Jamie Gale -X (jamgale - Arc Solutions at Cisco)]

Jefflin,

I would suggest taking a look at the link below to see how to conference using the console, this should help:

https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs?

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
jamgale at cisco.com<mailto:jamgale at cisco.com>
D +1 919 392 4671
M +1 919 699 4910

Find our new Cisco Unified Attendant Console End User training videos at https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D

Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4

On Jul 16, 2013, at 2:43 AM, Jefflin Choi <jefflin.choi at gmail.com<mailto:jefflin.choi at gmail.com>> wrote:

Hi All,

Getting problem from on of our operator console users that they can only make 4 participant calls. Other operators doesn't have this problem at all.
comparing settings, i don't see any difference at all.
line 4 and busy trigger 2.

While testing on my PC, i could not make any conference call at all using the attendant console software. The conference button is greyed out when i click an active call.

Using the phone itself i can make a conference call but not with the attendant console software. Any ideas where i should look?

TIA,
Jeff

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