[cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not Associating to Agent in CAD | IPCC/UCCE Version: 7.5

[Ryan Burtch]

All:

I have created a new Agent Desk Setting and a Workflow in Cisco Desktop
Administrator, both with the same name.  The agent that I'm testing with
has been assigned to the respective Desk setting. In Cisco Desktop
Administrator, I added several additional Not Ready and Logout Reason
Codes, but they aren't associating to the agent when I log into CAD.

Anyone have any ideas?





Sincerely,

Ryan Burtch
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