[cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not Associating to Agent in CAD | IPCC/UCCE Version: 7.5

Nathan Richie nathanr at boice.net
Mon Jul 22 15:14:48 EDT 2013


Did you logout/shutdown CAD and then restart it and log back in?

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Burtch
Sent: Tuesday, July 16, 2013 10:12 PM
To: voip puck
Subject: [cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not Associating to Agent in CAD | IPCC/UCCE Version: 7.5

All:

I have created a new Agent Desk Setting and a Workflow in Cisco Desktop Administrator, both with the same name.  The agent that I'm testing with has been assigned to the respective Desk setting. In Cisco Desktop Administrator, I added several additional Not Ready and Logout Reason Codes, but they aren't associating to the agent when I log into CAD.

Anyone have any ideas?





Sincerely,

Ryan Burtch


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