[cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not Associating to Agent in CAD | IPCC/UCCE Version: 7.5
Nathan Richie
nathanr at boice.net
Mon Jul 22 15:14:48 EDT 2013
Did you logout/shutdown CAD and then restart it and log back in?
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Burtch
Sent: Tuesday, July 16, 2013 10:12 PM
To: voip puck
Subject: [cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not Associating to Agent in CAD | IPCC/UCCE Version: 7.5
All:
I have created a new Agent Desk Setting and a Workflow in Cisco Desktop Administrator, both with the same name. The agent that I'm testing with has been assigned to the respective Desk setting. In Cisco Desktop Administrator, I added several additional Not Ready and Logout Reason Codes, but they aren't associating to the agent when I log into CAD.
Anyone have any ideas?
Sincerely,
Ryan Burtch
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